PRODUCTION
Most orders ship after approximately 2–7 business days of production. This is an estimate, not a guarantee; holidays, stock availability, order size, and quality-control reprints can add time.
POLICY FILE / UPDATED JULY 20, 2026
THE
PRACTICAL
STUFF.
Our products are made to order with a production partner. These policies explain what happens after you choose the route.
SHIPPING
Shipping price and delivery time depend on the destination, product, production partner, and selected method. Shipping is charged separately from the product price. Tracking is provided when available.
CHANGES & CANCELLATIONS
Contact us immediately after ordering. Changes or cancellation are generally possible only before the order enters production. Once production starts, cancellation, address changes, and product changes may not be possible.
RETURNS & EXCHANGES
Every product is made specifically for the order. Returns and exchanges are not supported for choosing the wrong size or color, entering an incorrect address, or changing your mind. Review options and delivery details carefully before paying.
DAMAGE OR MANUFACTURING ERROR
Contact us within 30 days of delivery with the order number and a clear photo. If damage, an incorrect item, or a manufacturing error is confirmed, the order qualifies for a free reprint or refund. The damaged item normally does not need to be returned.
LOST PACKAGES
First confirm the address and contact the local carrier or post office. Domestic US or regional EU orders not delivered within 30 calendar days, and international orders not delivered within 45 calendar days, must be reported within the following week for review.
PRINT VARIATION
Small variations inherent to production are not always defects. Direct-to-garment printing may have up to 0.5 inches of placement tolerance, and slight garment measurement differences may occur.
PRIVACY
We use account information to provide secure access, order details to process purchases, Vercel analytics to understand site performance, and email addresses for marketing only when you opt in. Advertising pixels from Meta and TikTok are not loaded unless you choose Allow under Privacy Choices. After consent, they receive standard commerce events containing neutral product IDs, quantities, order value, and currency for advertising measurement. We do not send them shirt titles, search text, names, email addresses, phone numbers, delivery addresses, card information, or other payment details. Meta and TikTok may use cookies and device identifiers under their own privacy terms. You can decline or reopen Privacy Choices at any time without affecting browsing or checkout. Stripe handles card data, our fulfillment partner receives order details, and Resend sends requested account and marketing email. We do not sell personal information.
TERMS
Prices and availability can change before checkout. Orders are accepted when payment succeeds. We may cancel and refund orders affected by pricing errors, suspected fraud, unavailable products, or addresses our production partner cannot fulfill. Nothing here limits rights that cannot legally be waived.
NEED HELP?
Use the support form below. Include your order number and, for product issues, keep clear photographs of the item and packaging so the claim can be reviewed.
POINTS
Paid Stripe orders earn 1 point per product dollar after discounts and before shipping or tax. Points are linked by checkout email. 100 points equals $1 off, redemption starts at 100 points, and points can cover at most 15% of product subtotal while leaving at least $10 product subtotal. Points have no cash value.
CONTACT SUPPORT
Wrong Turns Department remains your point of contact for every store order.
FULFILLMENT REFERENCES
These customer-facing rules are based on Printify's current fulfillment policies.
PRINTIFY REFUNDS & RETURNSPRINTIFY REPRINT ELIGIBILITYPRINTIFY ORDER CHANGESPRINTIFY PRODUCTION TIMES